FAQ

GETTING STARTED

WHAT KIND OF MEMBERSHIP DO YOU OFFER?

  • We offer Basic and Premium memberships which will allow you to immediately receive a USA address you can use to shop online in USA. Click here to apply for a membership.
  • View and compare our membership options to decide which is best for you. Basic membership is intended for those shipping single packages while Premium membership is intended for those shipping multiple packages (as they can take advantage of the multiple-package discounts and FREE consolidation). Basic membership has 5 days of FREE storage while Premium has 30 days of FREE storage.
  • Basic membership has NO monthly membership charges, only a one-time setup fee of $4.99. All Basic memberships start with a FREE trial of 30 days. You can cancel or change your membership at any time from your Login page. If you cancel within the trial period you will not be charged for any setup fees.
  • Premium membership costs $1.99 per month and a one-time setup fee of $4.99.

WHY IS THERE SUCH A HIGH DEMAND FOR PRODUCTS FROM USA RETAILERS?

People from all over the world want to buy products from USA because of three (3) main reasons:

1.  Low Prices

  • Even with the shipping costs, our customers have saved alot of money through the years by purchasing products from USA retailers. When you go to your local store tomorrow, we urge you to do a price comparison and see for yourself!

2.  Greater Selection

  • Having trouble finding the right size or model? Online stores typically have a much greater selection than local outlets, especially in regards to USA retailers.

3.  Product not available in home country

  • Often times, the product(s) made for foreign markets are different from what is sold in USA. So by using ShopUSA, you can differentiate yourself from the rest by buying products that noone else has.

WHY DON’T RETAILERS JUST SHIP DIRECTLY TO MY COUNTRY?

USA retailers typically don’t ship overeas due to five (5) main reasons:

1. Lack of export knowledge
2. High cost of exporting and marketing overseas
3. Export liability reasons
4. Language barriers
5. Size of USA domestic market

WHAT IS THE ADVANTAGE OF USING SHOPUSA?

HUGE savings with our Express shipping rates.

  • Our express shipping rates are hard to beat! We offer 1-3 day deliveries to over +100 countries around the world with an emphasis on great customer service.

  • Expert Logistics Personnel

  • ShopUSA has been exporting internationally since 2003 and therefore complies with all export regulations, both in regards to warehouse handling and shipping.

  • Transparent Pricing

  • You can use our shipping calculator on the top of the website to calculate your shipping charges based on the package size and weight.

  • 100% product insurance included!

  • All of your products are 100% insured all the way to your doorstep! We are the only package forwarder to provide this service.

  • SHIP more, SAVE more!

  • The more packages you ship, the more money you save! You can save up to 40% on your shipping & handling costs by shipping more than one package at a time.

  • HOW DO I USE MY NEW SHOPUSA ADDRESS?

    When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

  • Name: (Your name)
  • Address 1: 1424 Baker Road
  • Address 2: (Your Suite ID)
  • City: Virginia Beach
  • Zip Code: 23455-3320
  • State: Virginia
  • Mobile: 757-641-3696

  • The most important piece of information that needs to be included is your Suite ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

    WHICH COUNTRIES DO YOU SHIP TO?

    ShopUSA ships to over 100 countries in cooperation with UPS. See a list of the countries we ship to by going to our Sign-Up page here.

    SHOPPING

    WHICH USA RETAILERS CAN I BUY FROM?

  • You can buy products from any USA retailer! That is the beauty of ShopUSA. If you need help finding the right store or product, please use our “Shopping Tips” page by clicking here.
  • WHERE DO I SHIP THE PRODUCT(S) THAT I BOUGHT?

    When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

  • Name: (Your name)
  • Address 1: 1424 Baker Road
  • Address 2: (Your Suite ID)
  • City: Virginia Beach
  • Zip Code: 23455-3320
  • State: Virginia
  • Mobile: 757-641-3696

  • The most important piece of information that needs to be included is your Suite ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

    WHY DOESN’T THE USA RETAILER TAKE MY CREDIT CARD?

  • There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers
  • • Payment type has insufficient funds.
    • Payment provider has placed a hold on your funds.
    • The payment type has expired.
    • The security code is incorrect.
  • If you are still receiving notices that your payment method has declined, please contact us at youshopweship@shopusa.com
  • ARE THERE ANY RESTRICTIONS ON WHAT PRODUCT(S) I CAN BUY?

  • ShopUSA does not handle any Dangerous Goods of any kind. Please refer to UPS’s Dangerous & Restricted Goods Policy here to see if your product(s) have restrictions. Some product(s) may also be illegal in your country. Please contact local customs if you are unsure. Please note that ShopUSA cannot refund customers if local customs decides to confiscate or dispose of an item.
  • HOW DO I TRANSLATE A WEBSITE?

  • If you need to translate a website, we recommend that you use this translator provided by Google: http://translate.google.com.
  • HOW DO I SAVE MONEY WHEN SHOPPING FROM USA RETAILERS?

    There are many ways to save money when shopping from USA retailers including:

    • Re-Packing: When a package gets delivered to us, we suggest that you examine the packaging to see if box can be sized-down. This will save you money on shipping costs. You can request this through your Log-In page once package arrives at our warehouse.
    • SHIP more, SAVE more!: The more packages you ship, the more money you save! You can save up to 30% on your shipping & handling costs by shipping more than one package at a time.
    • Always use ShopUSA’s address in USA as your very own shipping address when buying products online in USA. Many retailers offer free shipping within USA which you can take advantage of.
    • Check to see if coupons or discount codes are available. There are many websites that offer this service so we recommend that you search in Google for the keywords “online coupons”.
    • Sign Up to get e-mail newsletters from your favorite stores. Retailers usually notify their e-mail customers first when a sale starts and/or have e-mail promotions on certain products.
    • Shop Around: Make sure you compare prices for a product on price-comparison websites. There are many websites that offer this service so we recommend that you search in Google for the keywords “price comparison”.
    • Check the ShopUSA Facebook pages for coupons and deals.
    • Sign up for ShopUSA’s newsletter to receive special promotions and notifications of big sales events.

    EXTRA SERVICES

    HOW DOES RE-PACKING SAVE ME MONEY AND SECURE MY PRODUCT(S) BETTER?

    When a package gets delivered to us, we suggest that you examine the packaging in pictures to see if box can be sized-down. This will save you money on shipping costs as shipping charges are often based on the Dimensional weight. Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

  • Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).
  • HOW DO I REQUEST MORE DETAILED PHOTOS?

    ShopUSA offers a FREE basic picture inside all packages that arrive in our warehouse. You can request more detailed photos for an extra charge by choosing "Extra Services" in Login page. This can be useful when you want to know if all of your items have arrived. You can also contact the shipper to make sure all products have been shipped before creating a ship request.

    HOW DO I RETURN PRODUCT(S) BACK TO SHIPPER?

    If USA retailer shipped the wrong product(s) to our warehouse then we suggest you contact the shipper right away. If you want and are able to return the product(s) back to shipper you must contact us at youshopweship@shopusa.com. You will have to provide us with a return label along with the Package ID's you want to return. ShopUSA has the right to return all packages considered Dangerous Good(s) without approval from customer.

    RECEIVING & STORAGE

    WILL YOU LET ME KNOW WHEN MY PACKAGE(S) ARRIVE?

  • Yes. We will notify you via e-mail as soon as your package(s) arrive to our warehouse. You can also Log-In to ShopUSA.com to see this information.
  • WHAT HAPPENS AFTER MY 30 DAY FREE STORAGE?

  • We offer 5 days of FREE storage for Basic members and 30 days of FREE storage for Premium members. If a package has exceeded that timeframe in inventory then customer will be charged $1/box/day. We urge our customers to ship their packages within those timeframes to bypass any extra storage fees.
  • WHY IS MY PACKAGE “ON HOLD”?

    The product(s) might be a Dangerous Good or include Hazardous Material. ShopUSA has a strict policy on not allowing Dangerous Goods material inside warehouse or to be shipped internationally. In this case, ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

    WILL YOU OPEN MY PACKAGES?

    Yes. ShopUSA opens each and every package when it arrives at our USA warehouse. Our trained personnel will take a basic picture inside the box, measure the dimensions of each package and weigh the package. This information is used to estimate the shipping charges to your final destination as well as determine if a product contains hazardous material

    DOES SHOPUSA PROVIDE REFRIGERATION?

    No. ShopUSA does not provide any form of temperature-controlled storage or transportation. ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

    Common items that require refrigeration are as follows: frozen foods, temperature-sensitive medications, perishable foodstuffs, dry ice and chocolate.

    HOW LONG DOES IT TAKE TO PROCESS MY SHIPMENT?

    After we receive your shipment request, please allow for up to 36 hours for UPS to pickup package(s) from our warehouse. ShopUSA only tenders packages to couriers on business days (Monday to Friday), not including certain U.S. holidays.

    In some cases, high-value merchandise and shipments may require additional paperwork to comply with U.S. government regulations. This may result in additional processing time for your shipment.

    Shipments containing certain animal products, including feathers, animal skin and mother-of-pearl may require review to ensure compliance with U.S. Fish and Wildlife (USFWS) regulations. You may experience additional processing time for shipments containing these items.

    Shipments that contain items shown on Restricted Items list for a particular country will require additional review by ShopUSA compliance team. Although, it is the customer’s duty to ensure that product(s) sent to ShopUSA’s warehouse are in fact legal for export.

    WHY DID I RECEIVE MULTIPLE PACKAGES EVEN THOUGH I ONLY PLACED ONE ORDER?

    Retailers often ship parts of the same order from different warehouses or at different times. Some product(s) may also have to be shipped in different packaging due to size and weight restrictions. This shipping practice may entail that we receive two or more packages for same order.

    WHY IS MY PACKAGE NOT SHOWING UP IN MY LOG-IN PAGE?

    We receive and sign for packages Monday through Friday. When we receive a package you will be informed via e-mail. Please allow up to 24 hours for a package to be registered into our system from the time it arrives to our warehouse.

    WILL YOU ACCEPT SHIPMENTS SENT TO ME BY MERCHANTS AND INVIDUAL SELLERS?

    Yes. We accept shipments to our ShopUSA warehouse from any retailer or indiviudal seller.

    HOW CAN I MAKE SURE I GET ALL OF MY PACKAGE NOTIFICATIONS?

    Please make sure that your e-mail is valid. You can change your e-mail by logging into ShopUSA.com. We also recommend that you add our domain ShopUSA to your “Safe Senders” list. You need to also check your Spam filters and make sure all e-mail from ShopUSA goes straight to your main inbox.

    SHIPPING

    HOW LONG DOES IT TAKE FOR SHIPMENT TO REACH MY DOORSTEP?

    Once UPS picks up your package(s) from our warehouse, delivery time can be as early as 1-3 days for Express service and 4-6 days for Expedited service.

    WHICH COUNTRIES DOES SHOPUSA SHIP TO?

  • ShopUSA ships to over 100 countries in cooperation with UPS. See a list of the countries we ship to by going to our Sign-Up page here.
  • WHICH INTERNATIONAL CARRIER WILL DELIVER THE PACKAGE TO ME?

  • UPS handles all international deliveries for ShopUSA. We take much pride in calling them our partner having over 100 years of experience in this field.
  • HOW DO I SHIP MY PACKAGE(S)?

    Once your packages arrive at our warehouse, you can view them in your Login page. You can request to ship packages separately or together. You can save up to 30% on shipping & handling by shipping packages together. Before you ship, you can request "Extra Services" like Re-Packing, More Detailed Photos and much more.

    WHAT’S INCLUDED IN THE SHIPPING CHARGES?

    Shipping & Handling charges include handling in USA warehouse and shipping to your doorstep in home country. Individual charges are also itemized for requests that were made by you involving: Re-Packing and More Detailed Photos. Please note that shipping charges do not include customs fees, tariffs or taxes. These are handled by UPS and Local customs, who will invoice you seperately.

    HOW DO I CALCULATE MY SHIPMENT COSTS?

    Once you know the Dimensional and Actual Weights of packages then you can determine the shipment costs to your doorstep in local country. To calculate the cost, we recommend that you use our “Shipping Calculator” located in the header of ShopUSA.com. You can also see your shipment costs in your Log-In page.

    DO SHIPPING CHARGES INCLUDE CUSTOMS FEES, TARIFFS OR TAXES?

    No. UPS and Local customs will invoice you seperately for these charges. We will provide them with the product categories and total invoice amounts that you provide in the payment process when you decide to ship your package(s). If categories or invoice amounts chosen by you are incorrect, then you may be charged extra by Local customs.

    ARE THERE ANY EXTRA CHARGES RELATED TO SIZE AND WEIGHT OF PACKAGES BEING SHIPPED?

    $11 extra handling fee is applicable if: 1. Actual weight of shipped package is greater than 70 lbs. 2. Any one dimension of shipped package is greater than 60 inches. 3. Second highest dimension of shipped package is greater than 30 inches.

    ARE THERE ANY FILING FEES IF PRODUCT VALUE IS GREAT THAN $2,500?

    $20 filing fee (EEI) is applicable if product value of shipment is greater than $2,500.

    WHAT IS DIMENSIONAL WEIGHT?

    Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

    • Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).

    Large items that have a low actual weight relative to their size – like pillows and bean bags will result in a larger Dimensional Weight than Actual Weight. Some people refer to this as “Volumetric Weight”.

    WHAT IS ACTUAL WEIGHT?

    Actual weight is the weight of the package when put on a scale.

    WHAT IS BILLABLE WEIGHT?

    Billable weight is the measurement that we use to determine the Shipping Costs. If Dimensional weight is higher than Actual weight then Dimensional weight is used as “Billable Weight” measurement and vice versa.

    WHEN AM I CHARGED FOR SHIPPING COSTS?

    You are charged for shipping costs when you process your ship request.

    Please make sure that you have enough funds to cover your shipping costs before you request to ship. Our payment processor will verify if funds are available or if card information is correct before accepting your shipment request.

    DO YOU ADD A FUEL SURCHARGE TO YOUR RATES?

    No. Fuel surcharges are added by all major carriers, but ShopUSA does not add a fuel surcharge at this time. This policy provides the best possible value to our customers.

    ARE THERE ANY RESTRICTINGS ON WHAT PRODUCT(S) I CAN SHIP?

    Yes. Dangerous Goods or Hazardous Material is not allowed in ShopUSA’s warehouse. ShopUSA reserves the right to dispose or return item to shipper if product(s) fall in this category. Certain product(s) are also restricted into certain countries. Please refer to UPS’s Dangerous Goods and Hazardous Materials policy” to make sure that your product is, in fact, legal for export. Please also check with your Local customs.

    PAYMENT

    HOW DO I CANCEL MY MEMBERSHIP?

    Login to ShopUSA.com and choose “Account Settings” in top-menu. You can cancel your membership at any time before the 30-day FREE trial is over. After trial period is over, you will become a Basic member with NO monthly fees.

    WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

    We accept Visa and Mastercard. We hope to offer more payment options in the near future.

    HOW DOES SHOPUSA INVOICE FOR INDIVIUDAL CHARGES?

    In order to reduce international transaction fees, ShopUSA consolidated all individual charges onto one invoice at the time of shipping. The invoice will detail each individual charge for each service you requested. We will total all charges and show them as the total cost for the package(s) you are choosing to ship and charge the total amount to the payment method chosen.

    WHAT ARE THE MOST COMMON REASONS WHY A PAYMENT IS DECLINED?

    There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers.

    • Payment type has insufficient funds.
    • Payment provider has placed a hold on your funds.
    • The payment type has expired.
    • The security code is incorrect.

    If you are still receiving notices that your payment method has declined, please contact us at youshopweship@shopusa.com

    WHAT CURRENCY ARE YOUR FEES DISPLAYED IN?

    All ShopUSA pricing is displayed in US dollars.

    IS MY PAYMENT INFORMATION SAFE WITH SHOPUSA?

    Yes. ShopUSA is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

    WHAT IS A SECURITY CODE/CARD VERIFICATION NUMBER (CVN)?

    The security code, commonly known as the “card verification number” (CVN) or “card verification value” (CVV), is a special three or four digit code printed on the front or back of your card (depending on your payment type). Banks commonly use this code to prevent fraud and some banks may decline transactions that do not include this code.

    For more information about Security Codes or Card Verification Numbers, please contact your bank or financial institution.

    HOW WILL I BE CHARGED FOR CUSTOMS FEES, TARIFFS AND/OR TAXES?

    UPS and Local customs will invoice you seperately for these charges. We will provide them with the product categories and total invoice amounts that you provide in the payment process when you decide to ship your package(s). If categories or invoice amounts chosen by you are incorrect, then you may be charged extra by Local customs. To determine the costs of these charges please reach out to your Local customs office.

    INSURANCE & CLAIMS

    HOW CAN I INSURE MY SHIPMENT?

    ALL of your shipments are 100% insured by us as a gratitude for using our services. In the event that your shipment is damaged upon delivery or is not delivered, you may contact us at youshopweship@shopusa.com to start claim process.

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