FAQ

Getting Started

WHAT KIND OF MEMBERSHIP DO YOU OFFER?
  • We offer Basic and Premium memberships which will allow you to immediately receive a USA address you can use to shop online in USA. Click here to apply for a membership.
  • View and compare our membership options to decide which is best for you. Basic membership is intended for those shipping single packages while Premium membership is intended for those shipping multiple packages (as they can take advantage of the multiple-package discounts and FREE consolidation). Basic membership has 10 days of FREE storage while Premium has 30 days of FREE storage.
Differences between Personal and Business Account?
  • Personal Account helps for all who are planing their shipments as personal use (Invoice with in the considerable limits is - Rs.50,000)

  • Business Account helps to ship the products under Company Name with their GST. (Note: Import $ Export License (IEC) is mandatory for clearance in India).

WHY IS THERE SUCH A HIGH DEMAND FOR PRODUCTS FROM USA RETAILERS?

People from all over the world want to buy products from USA because of three (3) main reasons:

1.  Low Prices

  • Even with the shipping costs, our customers have saved a lot of money through the years by purchasing products from USA retailers. When you go to your local store tomorrow, we urge you to do a price comparison and see for yourself!

2.  Greater Selection

  • Having trouble finding the right size or model? Online stores typically have a much greater selection than local outlets, especially in regards to USA retailers.

3.  Product not available in home country

  • Often times, the product(s) made for foreign markets are different from what is sold in USA. So by using ShopUSA, you can differentiate yourself from the rest by buying products that no one else has.
WHY DON’T RETAILERS JUST SHIP DIRECTLY TO MY COUNTRY?

USA retailers typically don’t ship overseas due to five (5) main reasons:

1. Lack of export knowledge
2. High cost of exporting and marketing overseas
3. Export liability reasons
4. Language barriers
5. Size of USA domestic market
WHAT IS THE ADVANTAGE OF USING SHOPUSA?

HUGE savings with our Priority shipping rates.

  • Our Priority shipping rates are hard to beat! We offer deliveries to over +100 countries around the world with an emphasis on great customer service.

  • Expert Logistics Personnel

  • ShopUSA has been exporting internationally since 2003 and therefore complies with all export regulations, both in regards to warehouse handling and shipping.

  • Transparent Pricing

  • You can use our shipping calculator on the top of the website to calculate your shipping charges based on the package size and weight.

  • PREPAY duties & taxes!

  • Now you can choose to prepay duties & taxes to better avoid any customs delays and/or additional invoices upon delivery.

  • SHIP more, SAVE more!

  • The more packages you ship, the more money you save! You can save up to 85% on your shipping & handling costs by shipping more than one package at a time.

  • HOW DO I USE MY NEW SHOPUSA ADDRESS?

    When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

  • Name: (Your name)
  • Address 1: 1424 Baker Road
  • Address 2: (Your Member ID)
  • City: Virginia Beach
  • Zip Code: 23455
  • State: Virginia
  • Mobile: 757-641-3696

  • The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

    WHICH COUNTRIES DO YOU SHIP TO?

    ShopUSA ships to over +100 countries. See a list of the countries we ship to by going to our Sign-Up page here .

    How do you ship your products/items?

    We ship all of our packages by air working together with our partners FedEx. We ship large volumes of packagesas Personal and Company/Commercial Shipment which ensures us very economy rates which we pass on to you.

    How it works?

    It is very easy to ship packages with ShopUSA.

    • For online shopping you need a USA Address, Register with ShopUSA – Free Sign Up
    • Use ShopUSA Address and Ship packages to our warehouse.
    • You will be intimated once we receive package and Complete Ship Request from your login page.
    • Once payment completed, we ship your packages with the help of carrier.
    Can I start using ShopUSA services immediately after I sign up?

    Yes. Once sign up process completed immediately you will be provided Virtual USA Address with unique Member Id. Now you’re ready to start shopping! Make sure all your shipments include the address of the ShopUSA warehouse and your unique member id. Any packages shipped to ShopUSA with an incomplete or inaccurate address will be delayed.

    Why was my registration unsuccessful?

    If you are having difficulty registering with ShopUSA, reach our India support on +91 7305 605 605 or Send an E-Mail to india@shopusa.com

    How do I cancel my ShopUSA account?

    We're sorry to hear you would like to cancel your membership, and will work with you to resolve any issues you may be experiencing. You may consider switching from a Premium to Basic membership, which has no monthly fee. To change your membership:

    Login into your ShopUSA Account.

    • Choose Account Settings
    • Go to Membership Change
    What is your policy regarding member privacy and confidentiality?

    We understand our member's concerns regarding confidentiality, and it is our policy never to sell or give away any member information. The privacy of our members is of utmost importance to us. Details can be found in our Privacy Policy.

    What is a business day?

    A business day is considered every official work day of the week. These are the days between and including Monday through Friday, and do not include public holidays and weekends. ShopUSA Warehouse opened Morning 8 AM to Evening 4 PM.

    How safe is to ship with ShopUSA?

    ShopUSA has been exporting products anywhere in India since 2003 with2-4 days deliveries. 100% assurance on every package. ShopUSA works with trusted Courier and all packages shipped with real time tracking.

    Why is my login information not working?
    • Make sure your Caps Lock button is not turned on
    • Make sure your Web browser is updated with latest version.
    • Select Basic and Click on Submit

    If you’re not able to find, kindly reach us (mail us india@shopusa.com)

    SHOPPING

    WHICH USA RETAILERS CAN I BUY FROM?
  • You can buy products from any USA retailer! That is the beauty of ShopUSA. If you need help finding the right store or product, please use our “Shopping Tips” page by clicking here .
  • WHERE DO I SHIP THE PRODUCT(S) THAT I BOUGHT?

    When purchasing products from USA retailers you must use ShopUSA's address in USA as your very own shipping address:

  • Name: (Your name)
  • Address 1: 1424 Baker Road
  • Address 2: (Your Member ID)
  • City: Virginia Beach
  • Zip Code: 23455-3320
  • State: Virginia
  • Mobile: 757-641-3696

  • The most important piece of information that needs to be included is your Member ID. This information we use to identify owner’s of packages when they arrive to our warehouse. If this information is missing, there will be a delay in the shipment.

    WHY DOESN’T THE USA RETAILER TAKE MY CREDIT CARD?
  • There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers
  • • Payment type has insufficient funds.
    • Payment provider has placed a hold on your funds.
    • The payment type has expired.
    • The security code is incorrect.
  • If you are still receiving notices that your payment method has declined, please contact us
  • ARE THERE ANY RESTRICTIONS ON WHAT PRODUCT(S) I CAN BUY?
  • ShopUSA does not handle any Dangerous Goods of any kind. Please refer to FedEx’s Dangerous & Restricted Goods Policy . Some product(s) may also be illegal in your country. Please contact local customs if you are unsure. Please note that ShopUSA cannot refund customers if local customs decides to confiscate or dispose of an item.
  • HOW DO I TRANSLATE A WEBSITE?
  • If you need to translate a website, we recommend that you use this translator provided by Google: http://translate.google.com.
  • HOW DO I SAVE MONEY WHEN SHOPPING FROM USA RETAILERS?

    There are many ways to save money when shopping from USA retailers including:

    • Re-Packing: When a package gets delivered to us, we suggest that you examine the packaging to see if box can be sized-down. This will save you money on shipping costs. You can request this through your Log-In page once package arrives at our warehouse.
    • SHIP more, SAVE more!: The more packages you ship, the more money you save! You can save up to 40% on your shipping & handling costs by shipping more than one package at a time.
    • Always use ShopUSA’s address in USA as your very own shipping address when buying products online in USA. Many retailers offer free shipping within USA which you can take advantage of.
    • Check to see if coupons or discount codes are available. There are many websites that offer this service so we recommend that you search in Google for the keywords “online coupons”.
    • Sign Up to get e-mail newsletters from your favorite stores. Retailers usually notify their e-mail customers first when a sale starts and/or have e-mail promotions on certain products.
    • Shop Around: Make sure you compare prices for a product on price-comparison websites. There are many websites that offer this service so we recommend that you search in Google for the keywords “price comparison”.
    • Check the ShopUSA Facebook pages for coupons and deals.
    • Sign up for ShopUSA’s newsletter to receive special promotions and notifications of big sales events.
    What should I enter for “Delivery Address”?

    You can find the address of ShopUSA warehouse for each respective country at login page (bottom of page). You can enter the provided Address, City, State, Country, Zip Code, Telephone number accordingly along with your Name and unique Member Id during online shopping at USA stores.

    How can I Track my package?

    You can track your package through the tracking link or tracking number provided by the USA Online Store/Retailer before it arrives at our overseas warehouse. Once it arrives at our warehouse, we will send you an email whenever there is an updated delivery status of your package.

    EXTRA SERVICES

    HOW DOES RE-PACKING SAVE ME MONEY AND SECURE MY PRODUCT(S) BETTER?

    When a package gets delivered to us, we suggest that you examine the packaging in pictures to see if box can be sized-down. This will save you money on shipping costs as shipping charges are often based on the Dimensional weight. Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

  • Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).
  • HOW DO I REQUEST MORE DETAILED PHOTOS?

    ShopUSA offers a FREE basic picture inside all packages that arrive in our warehouse. You can request more detailed photos for an extra charge by choosing "Extra Services" in Login page. This can be useful when you want to know if all of your items have arrived. You can also contact the shipper to make sure all products have been shipped before creating a ship request.

    HOW DO I RETURN PRODUCT(S) BACK TO SHIPPER?

    If USA retailer shipped the wrong product(s) to our warehouse, then we suggest you contact the retailer right away. You can choose to return your items through Login page by choosing "Extra Services". You simply select the package(s) you want to return and click "RETURN". You have three options: 1. You can purchase a shipment label from us, 2. Upload your own shipment label or 3. If USA retailer provides free return label inside package you can notify us accordingly. Consolidated Package's not possible to return.

    How do I SAVE up to 85% EXTRA by consolidating?

    As a PREMIUM member (for only $1.99 per month), you can request a consolidation from ‘Extra Services’ in Login page for FREE. Our warehouse staff will use their expertise to consolidate multiple boxes into as few boxes as possible. In most cases, we will be able to reduce your dimensional weight which will, in turn, reduce the "shipping" portion of your final rate. Please note that any extra "handling" incurred before the consolidation will not be reduced. Our shipping calculator will only estimate your "shipping & handling" before consolidation, not after.

    Can I track my packages online?

    You can easily track your packages. Steps to Track: login into your Account - Menu bar - Tracking - Track.

    Will you repack?

    Yes, we offer Repack into Small and Repack into Secure. Based on request, our warehouse team check the possibilities and complete it accordingly.

    RECEIVING & STORAGE

    WILL YOU LET ME KNOW WHEN MY PACKAGE(S) ARRIVE?
  • Yes. We will notify you via e-mail as soon as your package(s) arrive to our warehouse. You can also Log-In to ShopUSA.com to see this information.
  • WHAT HAPPENS AFTER MY 30 DAY FREE STORAGE?
  • We offer 10 days of FREE storage for Basic members and 30 days of FREE storage for Premium members. If a package has exceeded that time frame in inventory then customer will be charged $1/box/day. We urge our customers to ship their packages within those time frames to bypass any extra storage fees. We cannot store packages longer than 6 months from when they were received. After that time, the products/packages will be disposed.
  • WHY IS MY PACKAGE “ON HOLD”?

    The product(s) might be a Dangerous Good or include Hazardous Material. ShopUSA has a strict policy on not allowing Dangerous Goods material inside warehouse or to be shipped internationally. In this case, ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

    WILL YOU OPEN MY PACKAGES?

    Yes. ShopUSA opens each and every package when it arrives at our USA warehouse. Our trained personnel will take a basic picture inside the box, measure the dimensions of each package and weigh the package. This information is used to estimate the shipping charges to your final destination as well as determine if a product contains hazardous material

    DOES SHOPUSA PROVIDE REFRIGERATION?

    No. ShopUSA does not provide any form of temperature-controlled storage or transportation. ShopUSA reserves the right to dispose or return item(s) to shipper at an extra charge if we receive a product with this description.

    Common items that require refrigeration are as follows: frozen foods, temperature-sensitive medications, perishable foodstuffs, dry ice and chocolate.

    HOW LONG DOES IT TAKE TO PROCESS MY SHIPMENT?

    After we receive your shipment request, please allow for up to 36 hours for carrier to pickup package(s) from our warehouse. ShopUSA only tenders packages to couriers on business days (Monday to Friday), not including certain U.S. holidays.

    In some cases, high-value merchandise and shipments may require additional paperwork to comply with U.S. government regulations. This may result in additional processing time for your shipment.

    Shipments containing certain animal products, including feathers, animal skin and mother-of-pearl may require review to ensure compliance with U.S. Fish and Wildlife (USFWS) regulations. You may experience additional processing time for shipments containing these items.

    Shipments that contain items shown on Restricted Items list for a particular country will require additional review by ShopUSA compliance team. Although, it is the customer’s duty to ensure that product(s) sent to ShopUSA’s warehouse are in fact legal for export.

    WHY DID I RECEIVE MULTIPLE PACKAGES EVEN THOUGH I ONLY PLACED ONE ORDER?

    Retailers often ship parts of the same order from different warehouses or at different times. Some product(s) may also have to be shipped in different packaging due to size and weight restrictions. This shipping practice may entail that we receive two or more packages for same order.

    WHY IS MY PACKAGE NOT SHOWING UP IN MY LOG-IN PAGE?

    We receive and sign for packages Monday through Friday. When we receive a package you will be informed via e-mail. Please allow up to 24 hours for a package to be registered into our system from the time it arrives to our warehouse. For us to register packages properly to your account, your name and member ID must appear on package. If it does not have both of those then you may experience delays. Please contact us with tracking number if you think we received your packages but do not see them in login page.

    WILL YOU ACCEPT SHIPMENTS SENT TO ME BY MERCHANTS AND INDIVIDUAL SELLERS?

    Yes. We accept shipments to our ShopUSA warehouse from any retailer or individual seller.

    HOW CAN I MAKE SURE I GET ALL OF MY PACKAGE NOTIFICATIONS?

    Please make sure that your e-mail is valid. You can change your e-mail by logging into ShopUSA.com We also recommend that you add our domain ShopUSA to your “Safe Senders” list. You need to also check your Spam filters and make sure all e-mail from ShopUSA goes straight to your main inbox.

    What are the benefits of upgrading to a Premium Membership?

    Premium membership offers a number of benefits:

    Free Consolidation: Based on your request ShopUSA combine your packages from multiple stores, and you can save up to 85% on shipping!

    Low shipping rates: Premium members enjoy an extra up to 40% discount on shipping rates.

    Free storage: Premium members can hold packages for up to 30 days at no charge to maximize package consolidation savings.

    SHIPPING

    HOW LONG DOES IT TAKE FOR SHIPMENT TO REACH MY DOORSTEP?

    Once carrier picks up your package(s) from our warehouse, delivery time can be as early as 1-3 days with Priority shipment method!

    WHICH COUNTRIES DOES SHOPUSA SHIP TO?
  • ShopUSA ships to over +100 countries. See a list of the countries we ship to by going to our Sign-Up page here .
  • WHICH INTERNATIONAL CARRIER WILL DELIVER THE PACKAGE TO ME?
  • FedEx handle all of our international deliveries from USA to India. We take much pride in calling them our partners having over 40 years of experience in this field.
  • HOW DO I SHIP MY PACKAGE(S)?

    Once your packages arrive at our warehouse, you can view them in your Login page. You can request to ship packages separately or together. You can save up to 40% on shipping & handling by shipping packages together. Before you ship, you can request "Extra Services" like Re-Packing, More Detailed Photos and much more.

    WHAT’S INCLUDED IN THE SHIPPING CHARGES?

    Shipping & Handling charges include handling in USA warehouse and shipping to your doorstep in home country. Individual charges are also itemized for requests that were made by you involving: Re-Packing and More Detailed Photos. Please note that shipping charges do not include customs fees, tariffs or taxes.

    HOW DO I CALCULATE MY SHIPMENT COSTS?

    Once you know the Dimensional and Actual Weights of packages then you can determine the shipment costs to your doorstep in local country. To calculate the cost, we recommend that you use our “Shipping Calculator” located in the header of ShopUSA.com. You can also see your shipment costs in your Log-In page.

    DO SHIPPING CHARGES INCLUDE CUSTOMS FEES, TARIFFS OR TAXES?

    If you choose to PREPAY the duties and taxes then you will not be invoiced separately upon delivery (assuming the product information you provide to us is accurate – you as the ‘importer’ are responsible for any penalties imposed by local customs). This prepaid service is ONLY available if the total product value of your shipment is below $500 and/or you are using Priority or Economy shipment methods.

    You can also choose to have duties and taxes COLLECT where Local customs will invoice you separately upon delivery. Collection method depends on destination country.

    ARE THERE ANY EXTRA CHARGES RELATED TO SIZE AND WEIGHT OF PACKAGES BEING SHIPPED?

    Large package surcharge ($71) applies if package has a billable weight greater than 90 lbs. and/or if (2 x width) + (2 x height) is greater than 130 inches. Additional handling ($11) applies if any one side of package is greater than 48 inches, if seconds longest side is greater than 30 inches and/or if actual weight is greater than 70 lbs.

    ARE THERE ANY FILING FEES IF PRODUCT VALUE IS GREATER THAN $2,500?

    $20 filing fee (EEI) is applicable if product value of shipment is greater than $2,500.

    WHAT IS DIMENSIONAL WEIGHT?

    Dimensional weight is calculated by multiplying the dimensions of the item. Length multiplied by Width multiplied by Height in inches (L x W x H), then dividing that total by the “DIM Factor.” The industry standard DIM Factor is 139.

    • Dimensional weight (chargeable pounds) = Length x Width x Height (inches) / 139 (DIM Factor).

    Large items that have a low actual weight relative to their size – like pillows and bean bags will result in a larger Dimensional Weight than Actual Weight. Some people refer to this as “Volumetric Weight”.

    WHAT IS ACTUAL WEIGHT?

    Actual weight is the weight of the package when put on a scale.

    WHAT IS BILLABLE WEIGHT?

    Billable weight is the measurement that we use to determine the Shipping Costs. If Dimensional weight is higher than Actual weight then Dimensional weight is used as “Billable Weight” measurement and vice versa.

    WHEN AM I CHARGED FOR SHIPPING COSTS?

    You are charged for shipping costs when you process your ship request.

    Please make sure that you have enough funds to cover your shipping costs before you request to ship. Our payment processor will verify if funds are available or if card information is correct before accepting your shipment request.

    DO YOU ADD A FUEL SURCHARGE TO YOUR RATES?

    No. Fuel surcharges are added by all major carriers, but ShopUSA does not add a fuel surcharge at this time. This policy provides the best possible value to our customers.

    ARE THERE ANY RESTRICTINGS ON WHAT PRODUCT(S) I CAN SHIP?

    Yes. Dangerous Goods or Hazardous Material is not allowed in ShopUSA’s warehouse. ShopUSA reserves the right to dispose or return item to shipper if product(s) fall in this category. Certain product(s) are also restricted into certain countries. Please refer to FedEx’s Dangerous Goods and Hazardous Materials policy” to make sure that your product is, in fact, legal for export. Please also check with your Local customs.

    What are the Restricted & Prohibited Goods from USA to India?

    We are providing detailed list of Restricted & Prohibited Goods will not be shipped to India from USA based on Category.

    When can I ship my package to India after arrives at warehouse in the USA?

    It takes around 24 to 48 hours to reach our warehouse from USA online stores. Once package arrives at our warehouse within few hours, we will make arrangements, weigh and measure the size of the package in the warehouse to be ready for shipment to India. We will send you a notification once it is ready to be sent to India.

    What are your transit/shipping times?

    Since we ship by air, transit times is usually between 4 to 7 business days. There could be delays due to Airlines, Customs Clearance and Public holidays in India which are out of our control. Our main objective is to deliver your packages as soon as possible.

    What is Customs Clearance?

    Each package leaving United states needs to pass through the Customs in India. This is where they are checked by the government officials to make sure that the packages do not contain illegal substances and also assessed duties and taxes according to the value of the contents of the packages.

    Do you clear packages through Customs?

    We take care documentation and clearance process to clear all the packages through customs. When filling out the package contents on our website, please make sure that you declare all the package contents and their values. Wrong or false information may result in delays and penalties.

    Why do I need to enter my package values?

    As per Indian Regulations under Customs and the US Census Bureau require you to accurately represent the price pf package which you paid with store in USA. Based on your information we generate Commercial Invoice for Customs by entering the information provided while creating ship request. The Commercial Invoice lists the Category, package value, Number of units (Quantity) and Description of the items. Without package information shipment will not move from warehouse and what information is enter should match with products inside the package.

    Why can’t I create a ship request?

    There are several reasons why you may be unable to submit a ship request:

    • Any service request raised for that package. Like Consolidation, Repacking, More Detailed Photo etc…
    • May that package contain Dangerous Goods
    • May package crosses Shipment limit (Weight)

    If you’re not able find, reach our support on india@shopusa.com

    What is consolidation?

    Shipping multiple packages to India direct from online stores can be very costly. With ShopUSA Combine Packages (consolidation), our experts combine your packages into a single package.

    Note: While combining package, we remove original boxes which comes with products.

    Can I split items in a package?

    No.

    Do I need to go to customs office to clear my Shipment?

    No, ShopUSA and Carrier will take care of Documentation and Clearance in India until Receiver or Indian Customs requested for appoint Agent. And your shipment will be delivered at your doorstep in India.

    PAYMENT

    HOW DO I CANCEL MY MEMBERSHIP?

    Login to ShopUSA.com and choose "Account Settings" in Login menu. If you are a PREMIUM member you can downgrade to BASIC membership where you have NO monthly fees. If you want to cancel your BASIC membership altogether, please contact us.

    WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

    We accept Visa and Mastercard. We hope to offer more payment options in the near future.

    HOW DOES SHOPUSA INDIVIDUAL INVOICE FOR CHARGES?

    In order to reduce international transaction fees, ShopUSA consolidated all individual charges onto one invoice at the time of shipping. The invoice will detail each individual charge for each service you requested. We will total all charges and show them as the total cost for the package(s) you are choosing to ship and charge the total amount to the payment method chosen.

    WHAT ARE THE MOST COMMON REASONS WHY A PAYMENT IS DECLINED?

    There are several reasons why your bank or financial institution may decline your credit card (see below). Please check with your bank or financial institution for more detailed answers.

    • Payment type has insufficient funds.
    • Payment provider has placed a hold on your funds.
    • The payment type has expired.
    • The security code is incorrect.

    If you are still receiving notices that your payment method has declined, please contact us at

    WHAT CURRENCY ARE YOUR FEES DISPLAYED IN?

    All ShopUSA pricing is displayed in US dollars.

    IS MY PAYMENT INFORMATION SAFE WITH SHOPUSA?

    Yes. ShopUSA is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

    WHAT IS A SECURITY CODE/CARD VERIFICATION NUMBER (CVN)?

    The security code, commonly known as the “card verification number” (CVN) or “card verification value” (CVV), is a special three or four digit code printed on the front or back of your card (depending on your payment type). Banks commonly use this code to prevent fraud and some banks may decline transactions that do not include this code.

    For more information about Security Codes or Card Verification Numbers, please contact your bank or financial institution.

    HOW WILL I BE CHARGED FOR CUSTOMS FEES, TARIFFS AND/OR TAXES?

    We will provide local customs with the product categories and total invoice amounts that you provide to us in the checkout process. If categories or invoice amounts chosen by you are incorrect, then you may be penalized by Local customs. To determine the costs of these charges you can use the calculator on our front page. Prepaying duties & taxes through ShopUSA is available when total product value is under $500 and/or when Priority and Economy shipment methods are chosen.

    Can I be billed in Indian Currency (INR)?

    No. All ShopUSA pricing is displayed/billed in US dollars.

    Where do I send a Wire Transfer/Net Banking?

    If you plan to send a wire transfer/net banking to ShopUSA, please contact our India support for instructions and important information.

    What if I don't have a credit card/Debit Card?

    No problem. You can opt for wire transfer/Net Banking.

    How do I pay my custom duties in India?

    Receiver can pay Custom duty amount at the time of delivery in India.

    How much will be custom duties?

    In India, custom duties are calculated at local port. Customs duty valued based on package total invoice which you provided while creating Ship Request. We can help you to do documentation, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.

    What about Custom Duty Charges?

    Custom duty charges are not included with shipping charges until receiver opt for Prepay. If receiver opted Collect, Custom charges are confirmed by customs officer at destination country (India) and cannot be estimate at time of ship request. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.

    INSURANCE & CLAIMS

    HOW CAN I INSURE MY SHIPMENT?

       1.   Provide us with detailed photos of the damaged item(s)
       2.   Provide us with photos of inside and outside the packaging
       3.   File a Damage Report filed with the carrier locally
       4.   Provide us with a copy of merchant invoice or receipt showing the purchase price
       5.   Provide us with proof of salvage value (if applicable)
    All claims must be filed no later than 7 days from delivery date. Each claim will be evaluated by insurance provider who will decide if claim is valid or not. In case claim is deemed invalid by insurance provider and/or evidence to support claim is insufficient, you will not be compensated for any damage/loss.
    Please note, you may NOT file a claim for damage or loss if you do NOT select to insure your shipment.

    What if my package gets damaged during shipping?

    We take the utmost care of your packages during shipping, but it is possible that they might be damaged during shipping. In case of a damage/missing, you can file claim by reaching our support (Mail to us india@shopusa.com).

    Contact Form


    We Are Open

    Open hours: 8-4 PM Mon - Fri

    Phones

    Phone:
    +1 757-641-3696